Terms of service

Website Terms

Effective date: 20 July 2026

These terms apply to use of the enquiry-only welshwords.com website.

1. Contact

2. Current website status

The website currently provides information and accepts enquiries. It does not currently offer online purchasing, take payments or create orders.

The enquiry form includes contact-routing choices for live Welsh or English lessons, Welsh Words online course, help choosing a learning route, translation for businesses, voice acting, general questions, website feedback, Welsh language and culture content, media or partnership, and privacy or personal-data enquiries.

A category does not mean that the named product or service is currently available or for sale. Submitting an enquiry does not book a lesson, reserve availability, create a contract or order, or take payment.

These terms do not set the price, content, delivery, cancellation or refund rules for any product or service. If Welsh Words later makes an offer, the relevant information and terms must be provided before a person is asked to enter a contract.

3. Enquiries

Information submitted through the website must be accurate to the best of your knowledge. You must not impersonate another person.

Welsh Words may respond, ask for more information or explain that a requested route is unavailable. A response is not acceptance of a booking or a promise to provide a product or service unless an express separate written offer says otherwise.

Please do not include unnecessary confidential or sensitive information in the free-text field.

4. Enquiries concerning someone under 18

Enquiries must be submitted by an adult aged 18 or over. If you are asking generally about learning for someone under 18, use your own adult contact details and do not include the child’s name, contact details, health, disability, safeguarding information or other identifying information.

Welsh Words is not currently accepting or confirming bookings for learners under 18. A child should not submit a website enquiry or join the learning list using their own contact details.

5. Acceptable use

You must not:

  • Use the website unlawfully or fraudulently

  • Interfere with the website’s security, availability or operation

  • Introduce malicious code or attempt unauthorised access

  • Send abusive, threatening, defamatory, infringing or deliberately misleading content

  • Use automated means to scrape, overload or misuse the website except where the law does not permit that restriction

Proportionate steps may be taken to protect the website, its users and legal rights, including blocking malicious traffic or preserving evidence of misuse.

6. Website content

Reasonable care is taken over website content, but every page may not always be complete, current or available. Website content is general information and is not a guarantee of availability, learning results, qualifications, grades, employment outcomes or a fixed rate of progress.

Errors may be reported to support@welshwords.com or through the Website feedback enquiry category.

7. Intellectual property

Rights in the website’s text, teaching content, graphics, branding and other material remain with their respective owners.

You may view the website and make a reasonable personal copy for non-commercial use. Protected material must not be reproduced, sold, published, modified or commercially exploited without permission, except where the law allows it.

8. Links and third-party services

The website may link to services or websites operated by others. Welsh Words does not control their availability, content or privacy practices. A link does not amount to an endorsement unless expressly stated.

9. Privacy and cookies

The Privacy Policy explains how website enquiries, learning-list sign-ups, technical information and public website routes are handled. Use the footer’s Cookie preferences link to review or change available privacy choices.

10. Responsibility

Responsibility is not excluded or limited where doing so would be unlawful. Nothing in these terms limits statutory rights that cannot lawfully be limited.

Welsh Words is not responsible for a loss caused solely by information or conduct supplied by you, an independent third-party service outside its control, or an event that could not reasonably have been prevented, except to the extent that the law requires otherwise.

11. Changes

These terms may be updated to reflect changes to the website or the law. The current version and effective date will be posted on the website. A change will not create retrospective sales terms for an earlier arrangement.

12. Contact